Refund Policy

What is a refund?

When a learner is unable to access the course due to technical issues in the app/website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of Amar School, the user can request for a refund which shall then go through the verification process.

How to request a refund?

If you have paid for an individual course or a bundle course, you can request a refund within 48 hours of your payment. To request a refund, follow these steps on a computer:

1. Call (8 AM - 11 PM) and state the email address/phone number you have used to sign up and purchase the course.
2. A customer support representative shall SMS a form to officially submit the refund request where you will be asked to submit details regarding the purchase.

Refund requests are only considered valid if contacted and informed within 48 hours of purchase clearly specifying your email address and phone number used during registration.

N.B. Refunds do not apply to e-books. And refund for subscription based courses will not be applicable if a refund request is submitted after class has started for that course.

Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 7-10 working days of successful processing and approval of the refund request by Amar School. This confirmation will be emailed to the user.

When will the refund not be applicable?

In case you have submitted the complaint or refund request after 48 hours from the date of purchase. In case you have already earned your Course Certificate within the 48-hour complaint period, you are no longer eligible for a refund. If you file a complaint within the 48-hour complaint period and earn the course certificate within the next 7-day refund period, you will not be entitled to a refund. When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request. If you complete more than 5 premium/paid videos before requesting a refund, you will not be eligible for a refund. If you have purchased an e-book. If you have purchased a subscription based course and class has started for that course.